Do you have a product guarantee?
Yes. All first purchases of the product are backed by Qivana’s 30-day money back satisfaction guarantee (see Qivana’s Policies and Procedures for the complete policy).
What is the shelf life of the product?”
The shelf life of all SKINSHIFT products is 2 years from the manufacture date
Does Qivana offer sample sizes of SKINSHIFT that can be given away?
Qivana does not currently have small sample sizes available, but may be adding them in the future.
How is SKINSHIFT unique?
SKINSHIFT is the biggest scientific breakthrough in the skincare industry. With our patent-pending DNA analysis, we look well beyond the surface of the skin to identify your individual strengths and weaknesses. SKINSHIFT finally removes the guesswork from product selection, helping you hone in on the products that will work the best with your body to address the underlying factors that affect the look and health of your skin.
Is SKINSHIFT made in the USA?
All SKINSHIFT products are manufactured in the USA
Is a complete ingredient list available for SKINSHIFT products?
Yes. The ingredient list for each product is located on pages 12-13 of the SKINSHIFT Complete Product Profile.
Do SKINSHIFT products contain vitamin C?
Are SKINSHIFT products considered “natural”, “organic”, and/or “plant-based”?
When “natural, organic or plant-based” ingredients enhance the quality and effectiveness of a SKINSHIFT product, SKINSHIFT will choose an ingredient in this form. Additionally, however, ingredients in their purified form may be chosen (for instance the form of Vit C in our Vitamin C Serum) because of greater clinical effectiveness. Our products have a combination of plant-based and focused purified ingredients to creat the ideal product effectiveness.
Is there any third party verification that SKINSHIFT products are effective or documentation to back up such claims?
Dr. Harper used these products clinically with her patients in her medical practice over several years with excellent patient satisfaction. Active ingredients are chosen based on well-researched clinical studies, which validate their safety and effectiveness.
How was laboratory for the SKINSHIFT DNA test chosen?
The lab for the SKINSHIFT DNA analysis was chosen based on quality, experience and efficiency. The lab is CLIA certified, has the ability to offer a full 32 SNP panel versus a 16 SNP panel, has been in the industry for a long period of time, has an excellent track record of accuracy and is able to complete tests and return results quickly.
Is 2-3 pumps recommended in order to include covering your neck?
Yes. It is also recommended to cover the décolletage as well
Should I massage the Wrinkle Serum on my forehead, around my eyes, around my lips and other areas of my face?
It is recommended to use the Serums on all areas of the face, neck and décolletage. You may choose to use an additional quantity of a particular product on a problem area or areas where you wish to focus on skin damage prevention.
Are the supplements vegetarian?
Which SKINSHIFT serums go with the five different dietary supplements (pills)?
The DNA report will identify the serums and supplements that are right for you. The serums and supplements work together synergistically to create an inside out and outside in approach to skin health and beauty.
Do you use the whole system under and around your eyes?
Yes. These products, including the Cleanser, Toner, Moisturizer and serums are designed to be very effective for the delicate skin around the eyes.
Are there any serums you should not use on the areas around your eyes?
When applying the whole SKINSHIFT System, do you wait for the toner and then each serum to “soak in” so it is dry to the touch before applying the next step?
Yes, it is best to let each product dry before using the next product. The serums can be applied immediately after using the toner, on on top of the other after each product dries. Always us the Vitamin C Serum last in the series of serums. The moisturizer can be used immediately after the serum application.
What does SKINSHIFT Toner do exactly?
It balances the skin’s pH and provides additional nutrients for the skin. It also prepares the skin for the active ingredients in the serums and moisturizer.
Will you describe exactly how the cleanser works? And why does it not foam?
The Cleanser does not require foaming to clean. It gently removes dirt, makeup and debris from the skin without over-drying. If “sudsing” is desired, the Cleanser can be worked into a lather by applying it to the palm, mixing it with water and working it into a sudsy later between the hands.
Since there is no sunscreen in the SKINSHIFT line, should I still use it and if so, do I apply it over my base makeup?
Yes, you should use sunscreen, preferably a barrier sunscreen such as zinc or titanium rather than chemical sunscreens. You should apply sunscreen after your moisturizer and before your makeup.
I use prescription strength Retinol, 0.1% every night. How do I incorporate this into the SKINSHIFT routine? Will the two systems work together?
SKINSHIFT can be used with Retin-A or Retinol. These should be used after your serums before bedtime.
Are brown spots from aging and from scarring the same?
This is something that your medical doctor should answer.
Will my dark spots from acne scarring show up in the Q DNA analysis?
The DNA analysis shows your underlying genetic predispositions in 5 key categories of skin health and beauty. While these areas may influence pigment in your skin, Qivana does not treat or diagnose pigment issues or acne, which are conditions you should speak with your physician about.
Is there a serum that might work to lighten these spots?
Vitamin C Serum is great for brightening skin tone, thus minimizing the appearance of dark spots. We do not, however, make claims to treat pigment spots or issues.
How much effect does the SKINSHIFT System have on your neck? Can we expect the same results as those on the face?
Yes, you should get fantastic results on the neck as well as the décolletage.
Is there a serum to help with dark circles under your eyes?
Make sure you always use your Cleanser, Toner and Moisturizer around the areas of your eyes. Of course care should be taken to avoid getting the product in your eyes. The recommendation for your skin, including the areas around your eyes, will best be determined by the DNA report.
I usually use an eye cream in addition to the Moisturizer for my face. Will the SKINSHIFT serums and daily Moisturizer be sufficient for my eyes?
This is a personal choice.
I am a senior citizen, as are many of my peers. What kind of results can I expect? Does it take more product and/or a longer time at my age to see the effects?
Benefits can be seen for all age groups. Results might not be immediate, but consistency is the key to great results. Visible results can take up to 3 months to see.
What conditions are typical of men when using SKINSHIFT?
The product line is designed for men, women and children. We have seen fantastic results in both sexes and all age groups. Men want a healthy, youthful appearance and these products are designed to address their needs.
I have sensitive skin and am afraid that I will break out from SKINSHIFT. If I do break out, what do I do and can I get my money back?
We recommend for all people with sensitive skin to start slowly, introducing one product per week to determine if there is sensitivity to any ingredient in any of the products. Alternatively, products can be tested on the forearm prior to using them on the face if sensitivity is a concern.
I have very dry skin. Will the serums and Moisturizer be adequate for me? I usually use heavy moisturizing night cream.
Yes, typically the serums and Moisturizer provide adequate moisturization of the skin. If extra moisture is needed, the Hyaluronic Serum can be used to hold moisture in the skin or an additional moisturizer can be used.